Delivery, cancellation and refunds.

Your reading is a PDF, emailed to the address you gave on the order form, usually within 24 hours of payment. Nothing is sent by post, and there is no delivery charge.

If it hasn't arrived after 24 hours, please check your spam or promotions folder, then write to us. We will send it again.

Changed your mind? Until your reading is emailed, you can cancel for a full refund. Use “Cancel this order and delete my details” on your order page, or write to us from the email address you ordered with.

• If your reading hasn't reached you within 3 days of payment, you can ask for a full refund.
• If we can't make your reading, for example because we can't find the birth place, we write to you first. If we still can't, we refund you in full without you having to ask.

Each reading is made for one person, so we don't refund it once it has been sent because of a change of mind. We do put mistakes right:

• If something is wrong on our side (the details don't match what you entered, a language you paid for is missing, or the file won't open), we fix it and send it again within 2 days. If you would rather have your money back, we refund you in full.
• If you entered a wrong birth date, time or place, write to us within 30 days and we will make the reading again once, at no charge.

Refunds go back to the way you paid, through the payment partner you paid with (PhonePe or PayU). We start a refund within 2 working days of agreeing it. Most banks show it within 5 to 7 working days after that.

If you were charged twice, or a payment failed but money still left your account, we return the extra amount in full.

Write to contact@dextrlabs.com from the email address you ordered with. If you have it, add the payment or transaction number from your receipt. We reply within 2 working days.